Frequently Asked Questions


"What are the age, height and weight restrictions?"


Segway on Q has not set any specific age restriction but generally it's recommended for ages 10+. The handlebars are telescopic to cater for any height. Bodyweight plays the most important role as this is what controls the vehicle. Riders should be between 35 - 118kgs (77 - 260lbs).

"Where is Segway on Q located?"

We operate from a home office.  We don't have a public office or shop.  Our complimentary shuttle service will collect you from the town centre at Earnslaw Park on Beach St, near the Moa (bird) statue.  Pickups from central accommodation can also be arranged.

"Who invented the Segway?"


It's the brainchild of American inventor Dean Kamen who holds hundreds of patents for many inventions and technologies.  He lives on his own island, flies his own helicopter to work each day and raised more than US$100 million to develop the Segway.  It took nine years from conception to going on sale in March 2003.  The company Segway Inc is based in New Hampshire, USA, where it has its own manufacturing plant.

"How does it work?"


The eco-friendly Segway PT uses technology called "Dynamic Stabilization" to maintain its balance and move forward and backward.  A series of five gyroscopes and a system of microprocessors power two electric motors which are constantly working to balance the rider.  The Segway PT quickly feels like an extension of your body making it easy for you to remain confident, comfortable and in control.

"How fast can it go?"


The #1 question everyone wants to know. New riders start on the beginner's speed which is limited to 9kmph.  The open speed setting can see you riding at up to 20kmph. That's sprinting pace!

"How far can a Segway go?"


Up to 38km depending on the weight and riding style of the rider and terrain. Climbing hills reduces the range, but going down actually recharges the Li-Ion batteries.

"Where can it be used?"


The Segway moves safely and easily with, amongst and around people.  It can turn on the spot and can safely transverse concrete, grass, sand and snow.

"What is it used for?"


It's ideal for travelling distances too far to walk, but when you don't need to take your car.  Commute a few kilometres to work using this low-impact, environmentally friendly method of transport.

"How do they handle the hills?"


Watch Segway on Q proprietor, Kevin Hey, climb the world's steepest street.