Frequently Asked Questions


"What are the age, height and weight restrictions?"


Segway on Q has not set any specific age restriction but generally it's recommended for ages 10+. The handlebars are telescopic to cater for any height. Bodyweight plays the most important role as this is what controls the vehicle. While Segway Inc. have set a recommended weight range of 45-118kgs, from our experience we realise a wider range of riders are perfectly capable of controlling the Segway. The 1hr Bay Ride excursion stays on relatively flat ground and doesn't have to cross any roads so is most suitable for people outside 45-118kgs. The other excursions encounter a few hills so it's best to be close to the recommended weight range for those. All riders must demonstrate a good level of control during the initial training session before proceeding on an excursion. Since operations began in 2006, no one has failed this test.

"Who invented the Segway?"


It's the brainchild of American inventor Dean Kamen who holds hundreds of patents for many inventions and technologies.  He lives on his own island, flies his own helicopter to work each day and raised more than US$100 million to develop the Segway.  It took nine years from conception to going on sale in March 2003.  The company Segway Inc is based in New Hampshire, USA, where it has its own manufacturing plant.

"How does it work?"


The eco-friendly Segway PT uses technology called "Dynamic Stabilization" to maintain its balance and move forward and backward.  A series of five gyroscopes and a system of microprocessors power two electric motors which are constantly working to balance the rider.  The Segway PT quickly feels like an extension of your body making it easy for you to remain confident, comfortable and in control.

"How fast can it go?"


The #1 question everyone wants to know. New riders start on the beginner's speed which is limited to 9kmph.  The open speed setting can see you riding at up to 20kmph. That's sprinting pace!

"How far can a Segway go?"


Up to 38km depending on the weight and riding style of the rider and terrain. Climbing hills reduces the range, but going down actually recharges the Li-Ion batteries.

"Where can it be used?"


The Segway moves safely and easily with, amongst and around people.  It can turn on the spot and can safely transverse concrete, grass, sand and snow.

"What is it used for?"


It's ideal for travelling distances too far to walk, but when you don't need to take your car.  Commute a few kilometres to work using this low-impact, environmentally friendly method of transport.

"How do they handle the hills?"


Watch Segway on Q proprietor, Kevin Hey, climb the world's steepest street.